HELP?support help
-
jondidwhat
- Posts: 3
- Joined: 16 Nov 2024 14:55
support help
I paid for a copy on Paypal (I have a confirmation on my Paypal for payment), but I was redirected to a non-working page, so I now don't know how to download my purchase HELP?
HELP?Re: support help
Hi, sorry about that.
The landing-page should have all the information, but It seems to have stopped working. In addition though, and this is always supposed to happen, you will get an email with the same information. However, it seems like this email is usually eaten by a spam filter on the way.
However! 99% of the time, I get this email, since I have instructed my spam filter not to eat it. So I always forward this email to the customer as soon as I see it, which I have done this time as well. Sorry for the delay, but I hope everything is working now.
Best,
Kjetil
The landing-page should have all the information, but It seems to have stopped working. In addition though, and this is always supposed to happen, you will get an email with the same information. However, it seems like this email is usually eaten by a spam filter on the way.
However! 99% of the time, I get this email, since I have instructed my spam filter not to eat it. So I always forward this email to the customer as soon as I see it, which I have done this time as well. Sorry for the delay, but I hope everything is working now.
Best,
Kjetil
-
jondidwhat
- Posts: 3
- Joined: 16 Nov 2024 14:55
Re: support help
Got it and thank you for the fast help